During the day, as backup
At peak hours or when the team is in a meeting, the agent absorbs the overflow so no call goes unanswered.
AI Answering Service
An AI answering service, active day and night
An AI-run answering service picks up every call, whether it comes in at lunchtime, on a Sunday, or on a public holiday. No busy line, no call sent to voicemail: Callifly's voice agent answers, qualifies the request and transfers to the right person when needed.
Unlike an outsourced human answering service, coverage doesn't depend on a shift schedule or an hours package: it's continuous by design.
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24/7
coverage, weekends and holidays included
€25
per month and per agent, plus usage
5 min.
to set up your agent
Coverage
What an AI answering service covers
The same logic applies at any hour: answer, understand the request, act or transfer.
Evenings and nights
A call at 9pm gets the same quality of response as a call at 11am, with no human on-call rota to organize.
Weekends and holidays
No closed day cuts off the line: a call on a Sunday or a bank holiday is handled exactly like a business day.
Pricing
How much an AI answering service costs
At Callifly, pricing fits in two lines: €25 a month per agent, plus roughly €0.30 per voice call handled. No hidden subscription, no hours package to exceed: the amount follows real call volume, up or down.
For a business receiving 100 to 300 calls a month, the total budget usually falls between €55 and €115 all in. Full detail, with a per-channel calculator (voice, SMS, chat, WhatsApp, email), is on the pricing page.
Compared with an outsourced human answering service, the usage-based model usually comes out ahead: a quiet month costs less, a busy month never exceeds a pre-negotiated flat fee.
Comparison
Human and AI answering services: what changes
Outsourced human answering service
- Coverage organized by shift or on-call rota, rarely continuous without an extra fee
- Often billed as an hours package, with overage billed separately
- A spike of simultaneous calls can still saturate the line despite the coverage
Callifly AI answering service
- Continuous coverage by design, with no shift schedule to define
- Billed on real usage, with no hours package
- Several simultaneous calls handled with no queue
Setup
Setting up your answering service
Your existing number is redirected to the agent, scripts are written with you from real requests, and the service is live within a few days.
1
Number and scripts
Your reception number is redirected to the agent with no change for your customers. Scripts cover common requests and escalation cases.
2
On-call rules
You define who gets notified, and how, when a call goes beyond what the agent can handle alone, including outside business hours.
3
Going live
The service is live within a few days. Every call, its transcript and its outcome stay available from the dashboard.
FAQ
Frequently asked questions
Is an AI answering service really available 24/7?
Yes. The agent doesn't depend on a team schedule: it answers nights, weekends and holidays with the same quality of handling as during the day.
What happens with an urgent or sensitive request?
Escalation cases are defined with you. An urgent or sensitive request is transferred to an on-call human, with a written summary of the call.
How much does an AI answering service cost per month?
€25 a month per agent, plus roughly €0.30 per call handled. For a business receiving 100 to 300 calls a month, the total budget is around €55 to €115 all in. Full detail on the pricing page.
Can we keep our existing number?
Yes. Your current number can be redirected to the agent, so your customers never need to dial a new one.
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