Information and opening hours
Opening hours, documents needed for a procedure, the right counter's address: the agent answers directly, with no transfer.
Local Government & Public Services
AI phone reception for your citizens, 24/7
A local government office or public service organization receives constant requests: opening hours, administrative procedures, appointment booking, routing to the right department. Callifly's voice agent answers common questions and routes each call to the right contact, including outside counter opening hours.
The goal isn't to replace in-person reception, but to absorb the repetitive call volume that saturates the lines during peak hours.
100 free credits · No commitment · Live in 5 minutes
24/7
availability for citizens
0
missed calls during peak hours
5 min.
to set up your agent
How it works
What the agent handles for your citizens
Appointment booking
An appointment for an administrative procedure can be offered and confirmed directly during the call.
Routing to the right department
A request concerning a specific department (registry, planning, social services) is routed directly, with no wait on a general line.
Transfer to an agent
A situation that needs human handling (a complex file, a complaint) is transferred with a summary of the request.
Why
Why public reception lines saturate
A large share of the calls a local government office or public service receives concerns a small number of recurring questions: hours, required documents, appointment booking. These requests don't need special expertise, but they occupy the line at the same time as more complex requests.
An AI-run reception absorbs this repetitive volume continuously, with no dependency on a physical counter's hours, and leaves staff available for situations that need real support.
FAQ
Frequently asked questions
Does the AI replace in-person reception?
No. It absorbs repetitive call volume so staff stay available for situations that need real support, in person or by phone.
Can it adapt to a specific local government's setup?
Yes. Scripts and the information shared are written with you, based on your organization's own departments and procedures.
What happens with an urgent or sensitive request?
Sensitive cases are transferred directly to a human agent, with a summary of the request so the citizen doesn't have to repeat everything.
Live in 5 minutes
Reception that answers every citizen
Your public-sector voice agent is already waiting
5 min.
to get started
$0
to try it
24/7
from day one
100 free credits
No commitment
Live in 5 minutes