Informing the caller
Hours, address, availability, status of a request: the agent answers directly, with no transfer needed for a simple question.
AI Contact Center
An AI contact center for all your inbound calls
An AI contact center takes your inbound calls in place of, or alongside, a human switchboard. The agent answers, informs the caller, qualifies the request, books an appointment, or transfers to the right person, 24 hours a day, with no busy line.
For a business that loses calls at peak hours, in the evening, or during time off, every missed call is a customer who calls somewhere else. This page covers what the agent does, how it differs from a traditional phone system, and how it gets set up at your business.
100 free credits · No commitment · Live in 5 minutes
~80%
of call volume handled at our clients
<30s
to resolve a simple request
24/7
availability, no exceptions
How it works
What the AI contact center does
The agent handles a call from start to finish. It picks up on the first ring, introduces itself in your name, listens to the request, and responds according to the scenarios you define.
Qualifying the request
The agent asks the screening questions you defined, to route each call to the right answer or the right person.
Booking the appointment
The agent offers a real slot, confirms the appointment by phone, and writes it directly into your calendar.
Transferring and updating the CRM
When the case calls for it, the agent transfers to a team member with the call's context, and logs the reason for the call in your CRM.
You stay in control of the rules: questions asked, transfer cases, tone used. The agent applies these rules on every call, with no fatigue and no hold time.
Comparison
AI phone system or traditional phone system
A traditional phone system depends on human presence and a working-hours window. Past a certain volume, calls wait or get lost. An AI phone system takes several calls at once, stays available at night and on weekends, and costs less than a dedicated reception role.
The difference comes down to three things: availability (continuous instead of bounded), scalability (no queued calls at peak times), and cost (a subscription instead of a salary or a per-minute service). For a detailed comparison, see the AI phone system comparison.
Use cases
From reception to appointment booking
The AI contact center adapts to your specific inbound need.
Phone Reception
Answering and directing every caller, 24/7.
See the page
24/7 Answering Service
Covering the hours nobody else is answering.
See the page
Appointment Booking & Confirmation
Filling the calendar and reducing no-shows.
See the page
Virtual Secretary
Handling messages and everyday requests around the clock.
See the page
Inbound Call Management
Answering, qualifying, routing: how it works in detail.
See the page
By industry
A solution suited to your industry
A tradesperson's needs aren't a real estate agency's. The agent is configured by industry, with the vocabulary and scenarios specific to each.
Real Estate
Viewing requests, rental questions, like at Laforêt.
IT Services
Tier-1 ticket qualification, created directly in your ticketing tool.
Public Services
Informing residents 24/7 and routing requests.
Tradespeople & Contractors
Answering from the job site and booking appointments.
Restaurants
Taking reservations and absorbing call overflow.
Financial Advisors
Screening calls and protecting advisory time.
Case studies
Verified results in production
Three businesses, three industries, the same AI contact center mechanism, with real numbers, not projections.
Humble+
About 250 calls a month, 60% related to order status. Resolved in under 30 seconds, with a 100% pickup rate.
Read the case study
As de Carreaux
The agent automates about 70% of support calls, identifies the customer, queries the carrier in real time, and sends tracking by email.
Read the case study
CCEI Pool France
Manufacturer technical support for a B2B and B2C client base: the agent qualifies the request and routes it to the right technical contact.
Read the case study
Setup
Setting up your AI contact center
Getting started takes a few steps. You connect a number, yours or a new one, we write the call scenarios together, then we connect the agent to your calendar and CRM. A live test validates the responses before launch. Count days, not weeks.
FAQ
Frequently asked questions
How does AI answer the phone?
The voice agent answers, understands the caller's request through speech recognition, responds according to the scenarios you defined, then books an appointment or transfers to the right person.
Can the agent transfer a call to a human?
Yes. You set the transfer cases (urgency, complex request, identified customer). The agent hands off to your team with the call's context, so the caller doesn't have to repeat anything.
Does the AI contact center work outside business hours?
Yes, 24 hours a day, 7 days a week. Evening, weekend and holiday calls are answered and handled instead of ringing into nothing.
Does it connect to my calendar and CRM?
Yes. The agent writes appointments into your calendar and logs call information in your CRM (HubSpot, Salesforce and most business tools), with no double entry.
What happens during call spikes?
The agent answers every call simultaneously, with no queue. A Monday-morning spike or a promotion day doesn't degrade response time or handling quality.
Live in 5 minutes
Not a single missed call, ever again
Your first AI agent is already waiting
5 min.
to get started
$0
to try it
24/7
from day one
100 free credits
No commitment
Live in 5 minutes